SuperiorScape, Inc. is currently seeking an experienced landscape construction Operations Manager to join our team in Westover/Chelsea, AL.

Established in 1993, our company specializes as a general landscape contractor

dedicated to providing high-quality service throughout the Birmingham area.

The salary for this full-time position will be based on experience and capabilities. The schedule consists of four 10-hour shifts (Monday through Thursday), with occasional weekend work as required.

Responsibilities/Activities 

1. Communicate to appropriate parties any problem area and work to find immediate resolution.
2. Conduct site inspection and assessment with Estimators/Designers and/or Production Management to determine soil type, slope, drainage, exposure, and existing structures, features, roads, and utilities that will affect the project.
3. Coordinate the use of labor, equipment, materials and other resources with other divisions as needed. 
4. Ensures all work is completed in adherence to safety policies and guidelines. Conducts weekly safety training and safety inspections on job-sites. 
5. Maintain keen awareness and provide candid feedback on customer relationship and the customer’s perceptions of the product and service being provided, to maximize customer retention.
6. Maintains proper inventory of materials, equipment and other supplies are on hand to complete production activities. 
7. Manages and schedules labor, equipment and material to accomplish production schedules within established budgets. 
8. Monitors job costs weekly and immediately reports to Division Manager any jobs deviating from budgets of time, schedule, cost or any other factor so appropriate adjustments can be made to maximize end result. 
9. Order materials, equipment and supplies as needed within purchasing limits. 
10. Other duties as assigned.
11. Provide most recent plans and/or documents to field staff at the beginning of the day and provide instruction to ensure Crew Leader and crew are prepared to complete the job 
12. Represents Company at various events, organizations and associations for building relationships that lead to new business. Acts in the capacity of Company representative and develops community ties to enhance public image and brand of the Company. Maintains positive relations with other companies in the industry and related industries. 
13. Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction. 
14. Understand contract specifications and ensure they are met and maintain customers’ complete satisfaction. 
15. Visit job sites on a regular basis, observing organization of work, identifying and resolving training issues, and taking necessary actions to ensure quality. 
16. Work closely with Office Manager, Sales Manager and production staff regarding scheduling, quality and customer service.

Key Performance Metrics 

1. Employee retention 
2. Performance to budget 
3. Profitability 
4. Retention of contracts and customers 
5. Revenue growth 
6. Safety record

Pivotal Duties 

1. Effective communication with production departments and account managers contract specifications, customer preferences to ensure satisfaction with services delivered.
2. Manage and track to minimize warranty work. 
3. To coordinate and manage all field production activities, ensuring quality standards are maintained. 
4. To follow-up on all jobs won/bid by Commercial Division for maintenance opportunities
5. To have a complete understanding of all contractual obligations and execute to meet such obligations. 
6. To hire, fire, train, develop and discipline high performing work teams; grows, nurtures and develops personnel to reach goals benefiting both Company growth and individual growth of work team members. 
7. To maintain complete customer and market awareness. Know where opportunity exists for improved customer service to current and prospective customers and opportunities for additional sales and market penetration
8. To manage personal effectiveness (competency, trust, communication, etc.) to maximize sales opportunities and development of customer relationships. 
9. To maximum use of field and other personnel, equipment, materials and supplies. Eliminate waste. 
10. To understand and anticipate customer and/or market needs, current and projected

Success Behaviors 

1. Ability to build effective work teams 
2. Ability to delegate and follow-up 
3. Ability to inspire top tier performance 
4. Ability to organize and multi-task activities 
5. Customer centered and focused 
6. Effective problem-solving skills, ability to handle adversity 
7. Excellent leadership skills 
8. Excellent organizational skills and time management skills 
9. Excellent written and verbal communication skills 
10. Focus on learning and self-development 
11. Performs and demands excellent quality in work 
12. Profit driven – seeks ways to cut costs and improve efficiency 
13. Results and action oriented 
14. Self-starter and demonstrates initiative 
15. Service and teamwork oriented 
16. Technically competent and skilled 

Benefits include

– Medical, dental, and vision insurance (employee paid).

– Paid time off and holiday pay.

– Simple IRA with a company match of up to 3%.